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"The folks at Steel City are a class act! As a first-time Harley owner, the service was outstanding from the first time I walked in the shop. The staff is always attentive, courteous, and best of all, straight forward. Special thanks to Matt Evans, very knowledgable, to the point, and very thorough in all aspects of a sale and service. Already looking forward to my next visit. Thank you Steel City!"
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| By: Brian Pittsburgh,PA |
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"From the moment I stepped onto your showroom floor, the staff at Steel City HD treated me like a king! Everyone there, especially the gals, went out of their way to make me feel like their only customer!
You guys are great! Now I am off to Italy!
-- Ricky "Sand King" Zacour"
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| By: Frederick Canonsburg,PA |
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"The keys are in the ignition and the bike is in the wind.Handles great and fun to ride.Thanks everyone for the extra effort,see ya soon."
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| By: clyde washington,SC |
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"I went into the dealership only a day after doing some online research. I sat on some bikes and the sales staff gave me alot of great information. A few days later I signed my papers to my '06 883R. The staff made everything very easy and enjoyable. The accessories were added to my bike perfectly, and I will be back for more soon! This is MY Harley dealership for good."
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| By: Derrick Imperial,PA |
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" Fantastic dealership to work with. I have two H-D dealers within a few miles of my home, however, they were unwilling to get me the motorycle of my dreams. One call to Steel City, and D.J. was able to secure my bike via dealer trade within 15 minute.
My family and I were treated like family every time we were at the dealership. Definitely worth the hour and a half drive to get there!
Fantastic, all the way around, I can not say enough about this dealership. Many, many thanks to D.J., Fred, and Rebecca.
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| By: Chad Butler,PA |
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"I just want to say that Rebecca and the entire F&I department was outstanding. Their professionalism and attention to detail of the entire bike purchasing process is second to none. I would recommend anyone look for a bike to go to Steel City!!"
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| By: Anonymous Washington ,PA |
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"I just bought a new trike on 1/11/08 and just can not wait to ride her. All you people are wounderfull and I like that very much. Keep up the good work. "
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| By: Matthew Canonsburg,PA |
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"Overall everything was perfect and everyone was very helpful and happy....Just one thing....I have been waiting and checking periodically for my picture on your new bike owner link....I want to see it :)"
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| By: christina finleyville,PA |
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"I went in *just looking*. But then, the next day I picked out my bike, and the process was great. The experience was wonderful!"
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| By: Derrick Imperial,PA |
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"All of the staff is really great the way we were treated was outstanding all the staff made you feel at home and we are enjoying our new atv.. MR MRS william manning."
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| By: william finleyville,PA |
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"I was travelling through Pennsylvania from North Carolina on my Electra Glide and wanted to stop by for a T-Shirt. I called Emily a couple of times for directions. With out her help I probably would have never made it by your shop. Thanks for the ddirections Emily!!
Yall have a great looking place. Keep up the good work!!"
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| By: Bobby Raleigh,NC |
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"Hello,
I just purchased some performance accessories and installation from Steel City HD. It rated a TEN on the customer experience scale. Clyde went to great lengths to get the parts I needed in time for the install by Dan's team. Justin in service did a terrific job of "dialing in" my bike on the dyno. The end result was making a already great ride really sweet! Besides the great work, Steel City truly treats you like a member of the family. Thanks again guys!"
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| By: Gary White Oak,PA |
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"I really enjoyed my experience at your dealership, the sales people were very professional and friendly, I found a lot of great deals on motorclothes merchandise, I recommend your dealership to all of my friends, Keep up the great service, Thanks"
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| By: Lisa St. Clairsville,OH |
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"I just attended the new owner's workshop (parts and service) held by Clyde and Dan. It was a very effective presentation and the material was useful for both the beginner and more experienced rider alike. I was impressed that it was not just another "sales pitch" but a great opportunity to speak to fellow riders and the parts and service departments. Great job, please continue the program."
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| By: Gary White Oak,UT |
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"WENT THERE TO LOOK ONE DAY, AND THE SALESPERSON (DJ) ASKED ME IF HE COULD HELP ME. I TOLD HIM HE DID NOT HAVE ANYTHING I COULD AFFORD AND NOT THE BEST CREDIT HE SAID "DO NOT BE TO SURE."SO I FILD OUT A CREDIT APP. AFTER DISCOVERING THEY HAD A 1999 1200 CUSTOM THERE THAT I COULD AFFORD. ALSO HOW IRONIC THE BIKE WAS RED .MY FAVORITE COLOR.WELL THEY SAID THEY NEEDED TIME TO SUBMIT THE APP. SO I LEFT AND BY THE TIME I GOT TO THE FORT PITT TUNNELS THEY HAD CALLED ME TO SAY I COULD PICK UP MY BIKE WHENEVERE I WANTED.I FEEL THAT THE STAFF WAS FIRST RATE AND THEY TREATED ME VERY GOOD. THEY ALSO DO ALOT FOR THERE CUSTOMERS. SUCH AS COOK OUTS AND THEY HAD SANTA THERE FOR THE KIDS AT XMAS TIME.THEY ARE ALL SO VERY FRIENDLY AND IT IS A GREAT EXPERIANCE EVERY TIME I GO THERE TO MAKE ANY PURCHASE.I AM NOW THE PROUD OWNER OF A NEWER H.D. AND WILL DEFINETLY BUY MY NEXT BIKE THERE. I AM ALREADY LOOKING. HOPE THE OLD LADY DOES NOT READ THIS CAUSE SHE DOES NOT KNOW YET . HAHAHA WELL STEEL CITY H.D. HAS BEEN GREAT AND WOULD RECOMEND THEM TO ANYONE."
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| By: Anonymous washington,PA |
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"I visited many dealerships before purchasing my bike at Steel City. Without a doubt, from the point of sale, to the inevitable accessory department and service; I had one of the best customer experiences possible. Service was exemplary. The parts department made recommendations for accessories that were thoughtful and to my benefit. Keep up the good work! Thanks for a great experience thus far. "
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| By: Gary White Oak,PA |
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"What a great shop. They make shopping and visiting a fun experience. All the activities that they sponsor are great for meeting new biker friends and the sales, parts and service people are great to work with "
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| By: william Bethel park,PA |
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"clyde in the chorome dept was very helpful and all your customer service people we're really friendly and wanting to help"
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| By: jan grove city,PA |
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"I just wanted to thank Art & Fred for all their help. I was restoring a 1974 non Harley. Art discovered that the re build kit for the rear master cylinder on my bike was the same as a Harley Sportster. I bought the kit and now the old bike is rideable. Without theses guys it would be still sitting. I always knew Harley made the best bikes but was un aware they had the best parts and the best people as well. I also have a Harley Heritage Softail Classic. You can guess where I go when I need parts and service. Thanks again guys for doing a great job. Frank "
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| By: Anonymous Carnegie,PA |
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"Bought first Harley from Rick. Great sales help. Love your introduction to all the other departments. Everyone is so friendly and helpful. Part, helmets, cloths, service. This is nothing like I've purchase anywhere else. I am really looking forward to a long friendship. Thanks so much.
Craig"
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| By: Craig Bridgeville,PA |
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"For Art Leavens, outstanding, kind, courteous and dedicated to his profession. Have known him through HCG and he is respected by thousand(s) of HCG members. Is an excellent example of what makes Harley Davidson successful, people helping other to enjoy the HD life we live."
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| By: Bob Milton,WA |
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""Stopped by" for a state inspection and oil change. The service dept. took my bike in right away without me even having an appointment.
Got my bike back within 1 hour which seemed like nothing since I spent the time looking at all the new harleys in the showroom."
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| By: Anonymous Robinson Twp.,PA |
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"I bought my sportster883 year ago April and it is really cool bike. I do like you new store then your old store. Very nice people and service. When I am ready to by again I will make sure that it bought at your store only and no where else. Number 1, keep up the good work. Your store is out of sight. You are number one in my book. Thanks "
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| By: Matthew Canonsburg,PA |
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"Wow, is the experience at Steel City more pleasant than the old Washington Harley. And it's not just the facilities, it's the people. Great job with your service!"
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| By: Jim Eighty-Four,PA |
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"D.J. made my purchase experience easy and enjoyable. There was no haggling over price, color or style of bike I wanted to purchase. Your entire staff is pleasant from A to Z. I will recommend your dealership to all who inquire about my purchase. Keep up the fine work. You are definately an A+ dealership"
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| By: Randal Cecil,PA |
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"My wife and I had a wonderful time at you event on June 9th.
We hope you will have another event like this one real soon !!!!!!!!
I know where I will buy my next bike.....Steel City"
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| By: John Canonsburg,PA |
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"Wow ! What a difference between the old " Washington Harley " staff and the new " STEEL CITY HARLEY " staff. I recently bought my Harley at Steel city and was extremely pleased with the entire staff. Sales, F&I, service, parts and accessories/apparel. I had to sell my old bike ( 1994 Magna ) and D.J. called a client. The guy called me back within an hour and he bought my bike the next day ! I didn't even have to make 1 phone call or advertise to sell my old bike. My advice to anyone who had a bad experience with the old staff is do yourself a favor and give the new staff a try. You will not be dissapointed Keep up the good work."
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| By: Doug Washington,PA |
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"Bought my bike in oct. had very good experiance with Rick and everyone involved with my sale.Have even sent two people to Rick, and i know that one has bought his cycle.Very pleased."
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| By: Larry Venetia,PA |
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"The Staff at STEEL CITY is a lot more customer friendly than any other dealer. They make you feel like one of the family even if your from a different state. A four hour trip down to STEEL CITY and a seven hour ride back trailering the purchase was well worth the trip in the rain. Thank You Rick, Larry and staff for taking GREAT!! care of the Western New Yorkers.
Rick M. & Family
Williamsville, NY"
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| By: Rick Williamsville,NY |
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"The old washington harley had a good selection of bikes, but nothing like what pokey has to offer. The steel city team is wonderful adn always there to help when theres a problem. Rick, Larry, And Freddie on the sales floor always have people coming back for more. The parts department is awesome, adn who can forget the guys in the service department. Dan, Putsy,Brandon, and Bill always there to help. I would refer Steel city harley to anyone looking for a bike Harley or Honda Steelctiy is the way to go. thanks for everything guys."
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| By: Adam washington,PE |
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"My husband wanted a "Steel City" HD tshirt. Problem is...we are in Houston. Tanya and Lauren totally helped us get around that. They not only shopped for a tshirt for me, but also hlped me figure out the best way to get it to Houston in a timely yet economical way. I really appreciate their help and I'm sure we'll be doing business with you all again in the future thanks to their great customer service. Thanks again Tanya and Lauren!!!"
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| By: Melissa Houston,TX |
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"Just bought my 2005 Road King FLHR-I at Washington. I went to two other dealerships before I stopped here. When I walked in Larry asked if he could help me as I started to look at the first bike. I told him what I was looking for, then what I was hoping to get, and my payment wishes. He looked up the inventory and found what I was looking for, not settle for, with more options than expected, and even in my first choice of colors I was looking for. By the time he was done and finance was finished, my payments were only $17 more than I had hoped. When I picked up the bike, it was to late in the night to have it cleaned from the sales floor, but was checked out and ready to go. Dan took the time to explane more things than I knew about my trade in Harley. I know that I will be in great hands with service on my bike. I have delt with Dan prior to this shop and he will help you with all your concerns, problems, & questions, and be honest about things. With Dan there, don't be frightend of buying a pre-owned bike either. They will be checked and serviced well.
The bike I almost settled for, at an undisclosed city shop, was a stripped down version of the same bike - same year, with no extras at all, an ugly red, and $3,500 more. The extras that I would have needed / wanted were another $2,500+. Now the only extras that I must have are around $600. Chears to ALL of your staff. I'm glad I didn't get scared away by how people talked about the old store. I've already refured friends to the store and one is interested in buying a bike already.
KEEP UP ALL THE GREAT WORK and keep your staff happy. They are all frendly and joke around in a pleasant way that makes you fill welcome there and part of your family there.
Tom S, Monessen, PA"
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| By: Thomas Monessen,PA |
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" I bought my 2003 Harley new from the old Washington store. A disaster on the service end from day one of ownership. The second service interval where I had oil all over the handlebars and seat, in addition to missing the rear seat bolt, ended my bike being serviced by Washington Harley.
This was a shame as I knew I would be only 7 minutes away from the new store they would be building by the Meadows Race Track.
Last week I sat down and had a long discussion with Pokey concerning my past history with Washington Harley. Pokey was genuinely interested in hearing my story and went on at some length about how things changed in the service department.
I was introduced to Dan, the new Service Manager, and was impressed with his credentials and experience.
Pokey and Dan definitely wanted me to give the shop another chance, and sensing the genuine sincerity in both Pokey and Dan, decided to give Steeel City Harley another shot at my baby.
I cannot begin to describe the quality and quickness in which the bike was serviced. This was the 20,000 mile service, a more involved service routine than any prior intervals. The bike was returned in a more pristine appearance than when I dropped her off, and she was clean then!
I am completely satisfied with the new service at the shop and HIGHLY RECOMMEND any past dissatisfied Harley owner to give Pokey and Dan a chance to prove our local shop is worthy of our business.
With Best Regards,
Mike Chmiel
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| By: Mike Canonsburg,PA |
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"Since the buyout from "Washington" Harley, the dealership has become much more professional and friendly. Although I own a Yamaha, I also ride a Night Train and have been to Steel Cities more times in the last 6 months than I had ever gone to the old store. Great Job, I will be buying a Harley from you next spring."
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| By: Kelly Library,PA |
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Ralph Burch Art
www.ralphburch.com
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